Consumers’ Satisfaction Regarding Community Clinic in Rural Puthia, Rajshahi

Abstract

Background: The Community Clinics are the public health care delivery centers at the grass root level to deliver the initial services of essential service package (ESP). Objectives: To measure the client satisfaction status regarding community clinic in Bangladesh. Methods: This was a cross-sectional descriptive study conducted among the adult patients attending at different Community Clinics (CC) in Puthia Upazila, Rajshahi, Bangladesh. Total 280 respondents were selected purposively as the sample. Data were collected by face to face interview with help of a semi-structured questionnaire. Chi square test was applied to find the association between patients’ satisfaction and their sex and age. Results: A total of 280 respondents, 237 (84.,6%) were satisfied with the CCs and the rest 43 (15.4%) of the respondents were dissatisfied. Top of the reasons of patients’ dissatisfaction was insufficient supply of medicine (69.8%). Gender and age of the respondents were not associated with their status of their satisfaction. Conclusion: The high satisfaction level of the CC consumers leads to develop high expectation about the services facilitated by CC. Bangladesh Government should making health services effectively available at the door step of rural people, Govt. should focus on the reasons of consumers’ dissatisfaction. Appoint at least one MBBS physician for each Community Clinic, service providers of CC’s have to be more trained, one full time HA and FWV need to
provide in every CC.